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Privacy & Cookie Policy
Privacy & Cookie Policy – ADHD Services Group
Last updated: 5 August 2025
1. Who We Are
ADHD Services Group is the Data Controller for your personal information. We provide ADHD, autism and related neurodevelopmental assessments and support.
Contact: support [at] adhdservices.group
FAO: Data Controller
2. Types of Data We Collect
We collect:
• Personal details: name, date of birth, contact information
• Health information (Special Category Data): medical history, developmental history, assessment results, clinician notes, relevant school or workplace reports
• Financial details: payment information (processed securely via Stripe/PayPal/Revolut/ApplePay/GooglePay)
• Website usage data: IP address, browser type, website usage data (via analytics cookies)
Free online screeners (adhdservices.group/tools)
The free screeners on this website are anonymous. We do not ask for your name and there is no account. When you finish a screener we store your answers and your result against a randomly generated private link, so that you can return to your result, print it or have it emailed to you, and so that we can validate and improve the instruments themselves.
That record contains no name, no account and no IP address. It is not linked to you unless you choose to give us your email address on the result page, which is entirely optional. Your result is shown to you whether or not you do. If you do give an email address, it is stored separately from your answers together with the exact wording you agreed to, and you can ask us to delete it at any time.
If you agree to it in the banner, we also record how the screener was answered: how long each question took, whether an answer was changed, whether you went back a question and when you left the tab. This is kept with the same anonymous record. It tells us which questions are confusing so we can fix them, and it is never shared with anyone. It is not a measure of you and it is never used to suggest anything about your health. If you do not agree, none of it is recorded and the screener works exactly the same.
Screener records are deleted automatically twelve months after they are created, and anything recorded about how the screener was answered is deleted with them. Anyone holding the private link can view that result, so share it only with people you choose to.
From October 2026, when a screener record is deleted at twelve months we keep a small set of anonymous statistics taken from it: which screener it was, which result band it fell into, which region it was taken in, the month it was taken and how the sitting went if you agreed to that part being recorded. We keep those statistics for as long as they are useful to us, because they are how we tell whether a screener is working, and that is a question we can only answer over several years. They hold no private link, no email address, no answers to individual questions, no date more exact than the month and no way of connecting one set of statistics to another or back to you. Once the record itself is deleted there is nothing left for them to be matched against.
3. Processing of Special Category Data
We process this data under Article 9(2)(h) – provision of health or social care, treatment or management of health and social care systems. This means your information is processed solely for the purposes of assessment, diagnosis, report preparation and recommendations related to your care.
Safeguards in place include:
• Secure encrypted storage and transmission
• Role‑based access control (only authorised clinicians can view your records)
• Regular security audits and compliance checks
• Retention in line with healthcare and legal standards (7 years for adults, or until a child reaches age 25)
We will never use Special Category Data for marketing purposes or share it with third parties unless required by law, or with your explicit consent.
4. Lawful Basis for Processing
We process your data under:
• Contract – to deliver the assessment service you requested
• Consent – for marketing communications and optional follow‑up
• Legal obligation – for healthcare record retention requirements
• Vital interests – if needed to protect life in an emergency
Special Category Data is processed under Article 9(2)(h) UK GDPR for the provision of health diagnosis and care.
5. How We Use Your Data
• Deliver and manage your assessment and diagnostic report
• Communicate about appointments, results and recommendations.
• Comply with clinical governance, legal and regulatory requirements
• Improve our website and services (analytics)
6. Data Retention
We keep assessment records for 7 years (or until a child turns 25, whichever is longer) in line with HSE and Medical Council of Ireland standards.
7. Sharing Your Data
We will never sell your data. We may share it with:
• Qualified clinicians working with us under confidentiality agreements
• IT and cloud service providers (UK/EU‑based)
• Regulators or legal authorities if required by law
8. Your Rights
You have the right to:
• Access, correct or delete your data
• Restrict or object to processing
• Request data portability
• Withdraw consent (where applicable)
To exercise these rights, contact
privacy@adhdservices.group
. We will respond within one month of receipt.
9. Cookie Policy:
This section describes what this website actually does. Nothing that needs your consent is loaded before you give it. Browsing the site is not consent: we ask you directly in a banner, and until you answer, no analytics or advertising cookie is set and nothing is recorded about how you answer a screener.
We use the following cookies:
Strictly necessary cookies:
One cookie, which remembers whether you are viewing prices for Ireland, Northern Ireland or Great Britain. It does not identify you and cannot be used to track you across other websites. It needs no consent because the site cannot show you the right prices without it.
Analytics (only if you say yes):
Google Analytics 4, which counts visits and shows us which pages people find useful. It sets Google cookies and your visit is shared with Google. If you decline, the Google Analytics script is never loaded at all. We do not load it in a disabled state, so your browser makes no contact with Google's analytics service.
Advertising (only if you say yes, and asked separately):
A Meta pixel (Facebook and Instagram), loaded through Google Tag Manager. It tells us which adverts brought people to this website, so we know where to spend. Your visit is shared with Meta, and with Google as the host of the tag container. This is a separate question from analytics and a separate answer: saying yes to counting visits does not say yes to this, and you can accept one and refuse the other.
How the free screeners are answered (only if you say yes, and asked separately):
This one is not a cookie and nothing is sent to anyone else. If you agree to it, and only then, we record how a screener sitting went: how long each question took, whether an answer was changed, whether you went back a question and when the tab lost focus. It is stored with your anonymous screener record. It is deleted when that record is deleted, and it exists so we can tell which questions are badly worded. It records nothing you type, no mouse movement, no IP address and nothing about your device beyond whether you are using a touch screen. If you say no, nothing at all is recorded and the screener works in exactly the same way.
What we never share, whatever you choose:
Your screener answers, your scores, your result bands and your result links are never sent to Google, to Meta or to any other third party for analytics or advertising. Those stay in our own records. The pages where a result is shown are excluded from analytics and advertising entirely, at every consent setting, so a result link cannot reach anyone through a tag. We also never attach your email address, your name or anything about your health to an analytics or advertising event.
Changing your mind:
You can change or withdraw your choice at any time with the control below, which is as easy as giving it in the first place. The Privacy link in the footer of every page brings you here. You may also block cookies in your browser settings, though blocking the strictly necessary cookie above may mean prices display for the wrong region.
If the purposes above ever change, we ask you again rather than carrying your previous answer over to something new.
Your cookie choice
10. SEO & Trust Commitment
This Privacy & Cookie Policy forms part of our commitment to transparency, trust and ethical data handling. By clearly stating how we protect and use personal data, we aim to meet the highest standards of compliance while giving our clients confidence in our services.