Privacy & Cookie Policy
Privacy & Cookie Policy – ADHD Services Group
Last updated: 5 August 2025
1. Who We Are
ADHD Services Group is the Data Controller for your personal information. We provide ADHD, autism, and related neurodevelopmental assessments and support.
Contact: support [at] adhdservices.group | Suite 11162, 26 Upper Pembroke Street, Dublin 2, D02 X361
FAO: Data Controller
2. Types of Data We Collect
We collect:
• Personal details: name, date of birth, contact information
• Health information (Special Category Data): medical history, developmental history, assessment results, clinician notes, relevant school or workplace reports
• Financial details: payment information (processed securely via Stripe/PayPal/Revolut/ApplePay/GooglePay)
• Website usage data: IP address, browser type, website usage data (via analytics cookies)
3. Processing of Special Category Data
We process this data under Article 9(2)(h) – provision of health or social care, treatment, or management of health and social care systems. This means your information is processed solely for the purposes of assessment, diagnosis, report preparation, and recommendations related to your care.
Safeguards in place include:
• Secure encrypted storage and transmission
• Role‑based access control (only authorised clinicians can view your records)
• Regular security audits and compliance checks
• Retention in line with healthcare and legal standards (7 years for adults, or until a child reaches age 25)
We will never use Special Category Data for marketing purposes or share it with third parties unless required by law, or with your explicit consent.
4. Lawful Basis for Processing
We process your data under:
• Contract – to deliver the assessment service you requested
• Consent – for marketing communications and optional follow‑up
• Legal obligation – for healthcare record retention requirements
• Vital interests – if needed to protect life in an emergency
Special Category Data is processed under Article 9(2)(h) UK GDPR for the provision of health diagnosis and care.
5. How We Use Your Data
• Deliver and manage your assessment and diagnostic report
• Communicate about appointments, results, and recommendations.
• Comply with clinical governance, legal, and regulatory requirements
• Improve our website and services (analytics)
6. Data Retention
We keep assessment records for 7 years (or until a child turns 25, whichever is longer) in line with NHS and HCPC standards.
7. Sharing Your Data
We will never sell your data. We may share it with:
• Qualified clinicians working with us under confidentiality agreements
• IT and cloud service providers (UK/EU‑based)
• Regulators or legal authorities if required by law
8. Your Rights
You have the right to:
• Access, correct, or delete your data
• Restrict or object to processing
• Request data portability
• Withdraw consent (where applicable)
To exercise these rights, contact
[email protected]
. We will respond within one month of receipt.
9. Cookie Policy:
By using our website, you consent to the use of cookies as described. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
Strictly necessary cookies:
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies:
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies:
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies:
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. You may withdraw this consent by adjusting your browser settings or opting out via our cookie banner.
10. SEO & Trust Commitment
This Privacy & Cookie Policy forms part of our commitment to transparency, trust, and ethical data handling. By clearly stating how we protect and use personal data, we aim to meet the highest standards of compliance while giving our clients confidence in our services.